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Fetch by the Dodo is one of pet owners’ most trusted pet insurance providers. It has a team that understands the difficulties faced by pet parents and aims to make their life easier. Fetch now brings together the expertise of the insurance industry and the animal-loving sensibility of The Dodo.
Although the insurer does not provide wellness or preventive healthcare plans, it offers plans covering several injuries and illnesses your pet might encounter. Fetch by the Dodo is a simple solution for all pet parents.
Summary: Fetch offers one of the most comprehensive single pet insurance plans on the market, covering various conditions and offering holistic therapy coverage.
Fees & Coverage
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|HQ||3805 West Chester Pike, Suite 240|
Newtown Square, PA 19073, US
|Policy||Illness & Accident|
|Eligible Pet Age||6+ weeks|
|Reimbursement Rate||70%, 80%, 90%|
|Deductibles||$200, $300, or $500|
|Pre-Existing Conditions Coverage||No|
|Medical Exam||Required within 12 months prior to enrollment or during the initial waiting period.|
|Restricted States||Operates in all US states|
Fetch by the Dodo offers insurance policies to pet parents in the US and Canada. The provider expanded to the US in 2006 and has policies underwritten by Fetch Insurance Services, LLC and Fetch Inc. It sells a single policy plan that offers coverage for many pet illnesses, accidents, and emergencies.
Fetch has partnered with The Dodo (an animal brand) to create a proper wellness platform as opposed to an insurance product. Fetch-by the Dodo now not only sells one policy plan that offers coverage for many pet illnesses, accidents, and emergencies. Their partnership with The Dodo allows them to carry out their services with an animal-loving sensibility, which leads to a better product for pets and pet owners.
Fetch requires a medical exam to enroll your pet. The insurer accepts medical examinations conducted 60 days before the date of enrollment. However, you can still register your pet and submit a medical examination report within 30 days from the date of enrollment. The provider also requires your pet to undergo an annual health check before policy renewal to determine exclusions.
It also provides a 15-day waiting period for the policy to begin. You can create an account online or through the mobile app to enroll your pet. You can also download Pet insurance forms from the portal. The coverage runs for a year and should be renewed once it expires.
Although the insurance provider offers a single yet comprehensive plan, you can still customize it by selecting deductibles, reimbursement rates, and annual limits that suit your needs. The following factors affect your coverage costs (but are not limited to):
Fetch’s single plan offers comprehensive coverage on the following items:-
Hereditary and congenital conditions
Most hereditary conditions worsen as the pet gets older. Coverage for such conditions can be a lifesaver. Fetch offers coverage for:
Preventive and wellness coverage
Fetch does not offer preventive and wellness coverage. Pet parents looking for a separate or an add-on wellness plan may opt for another alternative. However, you should thoroughly read the coverage offered by Fetch, as many things are covered under the policy.
Fetch does not offer coverage for the following:
Customers should be aware of all exclusions to avoid any surprises.
Fetch makes it extremely easy for pet owners to get their pet proper care and get reimbursed. You can visit any licensed veterinarian of your choice and submit your claims for reimbursement.
The provider’s claims policy is stricter than some other insurance companies. These policies are in place to minimize fraud and ensure faster reimbursements. The insurer requires pet parents to visit a veterinarian within 48 hours of noting the first symptom of injury or illness. While this may appear fairly strict, it helps pet owners to seek urgent medical attention for their pets and keep them in perfect health. Additionally, claims must be submitted within 90 days from the day of the visit alongside an itemized bill and proof of payment. Fetch is one of the only pet insurance companies to specifically state a claims payout timeframe in its terms and conditions, which is 30 days.
Filing claims is straightforward using the mobile app. You can also download the claims form online. However, most are reimbursed in 5-7 business days after submission of a completed claim, especially when submitted through the app or online.
Fetch has an excellent track record of reimbursing 90% of the claims within five days. You can track your claims online by logging into your ‘My Fetch’ account.
Fetch gives you various options to get in touch with the customer support staff on its website. The company’s email address, fax number, and mailing address. The dedicated support staff will guide you through all your pet-related concerns to ensure your cat or dog remains in good health.
The working hours for the support staff are as follows:
You can speak directly to the support staff through the number 866-509-0163.
Although the insurer does not operate on Sundays, you can email [email protected] or leave a message through the portal, including policy details, and Fetch’s staff will contact you.
XL Specialty Insurance Company underwrites Fetch’s policies. Additionally, the following policies are administered by the following agencies:
The insurer has received an A+ rating from AM Best regarding its financial stability and has an excellent track record of providing reliable customer service. They use safe money transfer options such as e-check, wire transfer, and direct deposits during reimbursements.
Fetch’s experience in the pet insurance industry is unparalleled. Additionally, the single plan and affordable pricing make it easier for pet owners to make a decision. The Dodo joining hands with Fetch is a promising direction for the company as customers can expect products built with their pets’ best interests in mind. Fetch’s insurance plans do not require customers to pay a sign-up fee and offer a 30-day risk-free policy cancellation guarantee. Fetch’s outstanding track record, customer service, and comprehensive coverage make it a great option if you are in the market for a pet insurance policy.